Bodyticones: body language
“Talk to me slowly, I´m in a hurry” could be a very good slogan today in customer service.
The customer needs to be spoken to in a calm tone and that we repeat any information necessary to do what they came to do as quickly as possible.
COMMUNICATING WHILE WEARING A MASK
“Talk to me slowly, I´m in a hurry” could be a very good slogan today in customer service.
The customer needs to be spoken to in a calm tone and that we repeat any information necessary to do what they came to do as quickly as possible.
Before it reaches the social media!
Alert of bad customer experience (before it reaches the social media!)
When a customer has a long wait time, finds poor cleaning, or does not find a product, we do not usually know about this or it is too late when we find out. Surveys and the information of books of complaints arrive once the customer has already left. The customer may not come back, and it is little and expensive what we can do to get him back. In addition, every comment made on the social media will affect the brand.